Serenità Radiosa | Luxury handmade white and gold crystal rosary

At Perle di Fede Rosari™, we take pride in the quality of our handcrafted items and want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and our processes.

1. Eligibility for Returns:

• Items can be returned within  *14 days of receipt.

• To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it.

• Customized or personalized items cannot be returned.

2. Return Process:

• To initiate a return, please contact our customer service team at blessings@perledifederosari.com with your order number and reason for return.

• Once your return request is approved, you will receive instructions on how to proceed. Please include a copy of your invoice in the return shipment.

3. Return Shipping:

 

• Customers are responsible for return shipping costs and restocking fee of 5% of the price of the item.

• We recommend using a trackable shipping service or purchasing shipping insurance for returns over $100, as we cannot guarantee that we will receive your returned item.

4. Refunds:

 

• Refunds will be processed within 7-14 business days after we receive and inspect the returned item.

• The refund will be issued to the original payment method used for purchase. Please note that shipping costs are nonrefundable.

5. Damaged or Defective Items:

 

• If your item arrives damaged or defective, please contact us within 8 hours of delivery with a photo of the damage. We will provide instructions for a return.

 

6. Exchanges:

 

• We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Thank you for your understanding and support! We appreciate your business and strive to provide you with quality products. If you have any questions about this policy, please reach out to us at blessings@perledifederosari.com.

At Perle di Fede Rosari™, we strive to provide timely and efficient shipping for all our customers while ensuring the safety and protection of our products. Please review our shipping policy for important details regarding your order.

1. Processing Time:

• Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be extended. You will receive a notification once your order has shipped.

2. Shipping Methods and Delivery Times:

• We offer various shipping methods, including standard and expedited options. Delivery times are estimated and may vary based on your location and the shipping method selected at checkout. 

• Please note that unforeseen circumstances (e.g., weather delays, postal service issues) may affect delivery times, and we cannot be held responsible for such delays.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

• For orders over $200, you may qualify for free shipping, which will be indicated at checkout.

4. Risk of Loss:

• All items purchased from Perle di Fede Rosari™ are made pursuant to a shipment contract. This means that the risk of loss for such items pass to you upon our delivery to the carrier. Once an order is marked as shipped, we cannot accept responsibility for items lost or damaged during transit.

5. Address Accuracy:

• It is the customer’s responsibility to provide accurate shipping information. We are not liable for any delays, lost items, or additional shipping charges that result from incorrect delivery addresses provided at checkout. Please doublecheck your address before finalizing your order.

6. Shipment Tracking:

• Once your order has shipped, you will receive a tracking number via email. We encourage you to use this tracking information to monitor your shipment.

7. International Shipping:

• We currently do not offer international shipping.

8. Lost or Stolen Packages:

• If your package is lost or stolen after it has been marked as delivered, please contact the carrier directly to report the issue. We recommend purchasing shipping insurance for high value orders.

Thank you for choosing Perle di Fede Rosari™! We appreciate your support and are committed to ensuring a smooth shopping experience. If you have any questions regarding our shipping policy, please reach out to us at blessings@perledifederosari.com.